Privacy policy

Renest respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and accommodation services.

1. Who We Are

Data Controller: Renest

Website: renest.md

Email: renest.md@gmail.com

Renest is the owner and direct operator of the accommodation units listed on this website and is responsible for the processing of your personal data.

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

• Full name

• Email address

• Phone number

• Reservation details (stay dates, accommodation unit, number of guests)

• Communication data (messages, emails, requests)

We do not intentionally collect personal data from individuals under the age of 18.

3. How We Collect Your Data

Your personal data is collected when you:

• Make a reservation

• Contact us via email or other communication channels

• Communicate with us before, during, or after your stay

4. Purpose of Data Processing

We process personal data for the following purposes:

• Managing and confirming reservations

• Providing accommodation services

• Communicating with guests

• Complying with legal obligations

• Handling requests and potential disputes

5. Legal Basis for Processing

Personal data is processed based on the following legal grounds:

• Performance of a contract

• Compliance with legal obligations

• Renest’s legitimate interest in conducting its business

6. Data Disclosure and Sharing

We may disclose your personal data only when strictly necessary and exclusively to:

• IT and hosting service providers

• Public authorities, where required by law

We do not sell, rent, or transfer your personal data to third parties for commercial purposes.

7. International Data Transfers

Renest does not transfer your personal data outside the Republic of Moldova or the European Economic Area, except where required by law.

8. Data Retention

Personal data is retained only for as long as necessary:

• To perform the contractual relationship

• To comply with legal obligations

• To resolve potential disputes

After this period, data is securely deleted or anonymized.

9. Your Rights

You have the following rights regarding your personal data:

• Right of access

• Right to rectification

• Right to erasure

• Right to restriction of processing

• Right to object to processing

• Right to withdraw consent, where applicable

To exercise these rights, please contact us using the email address above.

10. Data Security

Renest implements reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or disclosure.

11. Third-Party Website Links

The website may contain links to third-party websites. Renest is not responsible for the content or privacy practices of such websites. We encourage you to review their privacy policies separately.

12. Changes to This Privacy Policy

Renest reserves the right to update this Privacy Policy at any time. The updated version will be published on the website and will take effect upon publication.

13. Contact

If you have any questions regarding this Privacy Policy or your personal data, you may contact us at:

Email: renest.md@gmail.com